Service Desk Engineer

azure
Apply here

Cegal is one of the most exciting, fast growing, and international tech companies in our mission to make the digital workspace a safer place.

At Cegal's Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best 1st line support with smiling, enthusiastic and customer-centric employees.

Customer satisfaction metrics show that users get good and fast help. In 2022, the Service Desk scored an average of 5.35 on a scale up to 6.

Customer Support resolves nearly 90 percent of incoming cases with 1st and 2nd line support.

Do you want to be part of a successful Service Desk? Come join us!

About the role

As our Service Desk Engineer, you will:

  • Successfully manage service requests, incident, and problem tickets.
  • Contribute to Knowledge Base and keep information accurate, valid and sufficient.
  • Actively communicate with internal and external customers.
  • Escalate any potential service issues or outages to minimize the impact on the customer.
  • Actively connect with users over multiple communication platforms.

Who you are?

  • You can deliver a high level of quality and customer experience.
  • You are a multitasker and thrive in a fast-paced environment
  • You are structured and proactive.
  • You have good documentation and communication skills.
  • You are fluent in both Norwegian and English.

Qualifications?

We believe that our new Service Desk Engineer, identifies with the following qualifications:

  • Min. 3-5 years working experience in a 1.-line Customer Support or Desktop Environment.
  • Keen trouble-shooter/problem solver.
  • Capable to accurately record information.

The ideal candidate will have familiarization with the following:

    • Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
    • Knowledge of and experience with ITIL processes.

Why us?

As a Cegalian you'll join an inclusive and social work environment, where you're seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You'll be part of a team that loves to share knowledge, to learn and to collaborate while creating value for our customers. We don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. In short - We are fuss fighters.

We are a global tech powerhouse, specializing in energy. Our vision is to build a stellar nextgen tech company that enables a more sustainable future.

Like us we hope you're excited by:

  • A growing company with the perfect size - big enough to make a global impact, small enough for you to make a difference
  • In-house certification center and courses to develop your competence
  • An active community with social clubs, networks of excellence and exciting events
  • A chance to support diversity in the tech industry through our Diversity at Cegal initiative, mentorship programs, Women@Cegal network or our platinum partnership with the Oda Network

Want to join our adventure?
Send your CV and a cover letter!

Location:
Stavanger


Questions?

Please feel free to contact me about the position:
Anna Kaia Søreide, Team Lead Customer Support
Call me on +47 98 60 63 81


For HR related questions:
Adelaida Ures Sævild, Sr. Talent Acquisition Advisor
Call me on +47 948 51 002

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.