Operations Manager

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About the employer
Lefdal Mine Datacenter is one of the leading data center providers in Europe and offers modern and flexible solutions for digital infrastructure that is based 100% renewable energy, low cost of power, and a highly cost-efficient operation. Due to the strong value proposition, the company has been awarded large contracts with domestic companies and large international enterprises within both the private- and public sectors.The company is experiencing rapid growth and has strong financial ownership through Columbia Threadneedle ESIF – a global investment fund investing in European green infrastructure assets and Rittal Gmbh - a global supplier of IT solutions, hardware, infrastructure, and cloud solutions.

About the role
Lefdal Mine Datacenter is seeking an Operations Manager to be responsible for overseeing the Data Center operations, including the 24/7 support maintaining hardware, software, and networking components.

Responsibilities and tasks

  • Ensure effective and efficient management of day-to-day data center operations including 24/7 shift arrangement.
  • Report on, and review Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and provide input to improve or increase efficiency across the data center.
  • Monitor software and hardware products and ensure compliance to Data Center and security standards.
  • Lead and manage the team responsible for day-to-day Datacenter activities, including operators and support staff.
  • Drive completion of service requests, incidents and tickets, perform troubleshoot on data center, identify issues and resolutions.
  • Ensure client satisfaction and provide optimum level of customer services.
  • Maintain accurate and up-to-date documentation for all Datacenter processes, procedures, and configurations.
  • Coordinate, schedule, and document change requirements
  • Ensure adherence to established guidelines and management practices.
  • Coordinate with other internal departments and perform integration of systems into data center.
  • Ensure delivery of expected update and performance requirements

Qualifications

  • Degree in Engineering, Business, or relevant discipline. Advanced degree preferred.
  • Proven experience in data center management or related roles, with ideally 5+ years in a management position.
  • In-depth knowledge of Datacenter technologies, best practices, and industry trends.
  • Effective communication skills and customer service skills

Preferred skillset

  • Certification in data center management or related areas (e.g., CDCP, CDCS, CDCMP).
  • Familiarity with Network, Server, and HPC computing technologies.
  • Working knowledge of Norwegian 

If you possess these qualities and are curious to learn more about this opportunity, please put forward your application and CV. Questions can be addressed to [email protected] or Frode Strømmen (+47 99212807). Candidates are subject to a pre-employment background check.