Solution Reliability Engineer

As a Solution Reliability Engineer at Q-Free, you'll be at the forefront of ensuring availability, stability, and security for our world-class systems. Our headquarters in Trondheim is the hub for innovation and excellence in our end-to-end solutions which not only streamlines traffic but also contributes to a greener world. By reducing congestion and promoting eco-friendly transportation through Low Emission Zone enforcement and Road User Charging, we actively lower carbon emissions and encourage a more sustainable way of commuting.

As our new Solution Reliability Engineer your primary focus will be developing scalable software solutions for monitoring, logging, auditability and asset management built on modern tools and frameworks. These solutions provide our customers with valuable insight in the environmental and commercial effect of their installations and ensures that all systems operate continuously. You will be part of an experienced team consisting of Software developers and monitoring experts with extensive knowledge of Q-Free systems and solutions.

In Q-Free projects we deliver end-to-end solutions, and our monitoring tools run on Q-Free’s installations around the world. We build our high-performance and high-availability systems on a mixed set of technologies with both Q-Free and Third-Party products. We own and control the complete system delivery to ensure reliable operation of the complete tolling solution that meets the customer’s needs over the lifespan of the system.

What will be your main responsibilities as Solution Reliability Engineer?

In the role of a Solution Reliability Engineer, your primary responsibility is to maintain the seamless operation of our tolling systems. This involves devising monitoring strategies, creating tools for proactive issue identification, and ensuring compliance with industry regulations. Collaborating with teams, documenting system guidelines, integrating new technologies for enhanced performance, and providing support in system development are key aspects of this role. Additionally, you'll focus on problem-solving, system improvement, and knowledge transfer to ensure operational efficiency.

What are your key qualifications?

We believe you have substantial experience from working with solutions within IT/OT infrastructure and operations, particularly with software development for system monitoring and logging with an emphasis on system reliability. You should also have experience working with complex systems involving multiple software components and preferably also hardware components. You do not need to have extensive HW/electronics skills but genuine interest in, and good understanding of technology is highly valued. Linux proficiency is a must, preferably in heterogeneous environments including also Windows and custom HW components

You might hold a Bachelor's or Master's degree in IT/OT or software development, but we do realize that other educational backgrounds in combination with relevant experience also can provide a sound and relevant technical foundation.

We do not have a hard lower cut-off on number of years of experience, but believe it is beneficial if you have worked long enough to build up your own well-functioning “tool-kit”.

Our working language is English and we require that you have strong oral and written skills in both English and a Scandinavian language. Other language skills (e.g., French, Spanish) are also valuable.

We further believe you can check off on experience within quite a few of the following areas

• Tools for logging systems and metrics-collection (we are currently using NetXMS and ElasticSearch)
• Frameworks for system monitoring- and observability
• Auditability concepts, compliance frameworks, regulatory requirements and asset management
• Reliability Engineering
• Deployment, configuration and operation of monitoring SW-tools
• Test automation
• DevSecOps or build automation
• System delivery projects for external customers

Who are you as a person?

We believe that in order to be successful in this role being a great communicator and collaborator is a key quality. Convincing and collaborating with others comes naturally to you and both understanding people and solving problems quickly are among your strengths. You enjoy exploring big ideas and making them practical. Most importantly, you strike a balance between facts and feelings, caring about others' needs while getting the job done.

What’s in it for you?

We offer an opportunity in a growing company with a high level of competence, big ambitions and competitive terms. The position has strong developing possibilities for the right person, with good possibilities to work on both national and international projects.

In the Tolling Systems Department you will join a highly experienced team, with employees that would be considered subject matter experts on tolling solutions globally alongside younger engineers that are aspiring to grow and learn. The working environment is informal and there is a strong pay-it forward culture where there is always colleagues that are willing to help ensuring we meet our goals.

The working location is at Q-Free Headquarters in Trondheim, Norway. As we have projects all over the world, and work closely with a monitoring team in Stockholm some traveling will be expected.