Team Lead Customer Support

We're looking for a Team Lead Customer Support to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future.

Many people associate IT support service desks with large and impersonal call centers. This is not the case with Cegal's Customer Support. Here, the main focus is on the customers and their employees. The goal is to provide the world's best first-line support with smiling, enthusiastic and customer-centric employees.

Do you want to be part of leading Cegal's fantastic Service Desk team and help us make a difference? Come join us!

Your contributions:

As a Team Lead Customer Support, you will:

• Lead, support and develop a team of customer service representatives, managing their day-to-day activities.
• Review incoming tickets, assign priorities, and distribute workload effectively.
• Identify needs and lead efforts in developing department and team deliveries.
• Identify training requirements and provide coaching to team members.
• Suggest optimizations to enhance IT performance and prevent future problems.
• Address customer inquiries, complaints, and technical issues promptly.
• Coordinate with internal departments or other stakeholders to solve customer issues efficiently.
• Participate in candidate interviews to ensure the right skillset for team members.
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Who you are?

To thrive in the role we believe you share our passion for technology and learning, and that you probably:

• Have a high level of understanding of technology related to IT services and IT operations.
• Stay updated on industry standards, technology trends, and customer service protocols.
• Ensure thorough documentation of processes and maintain service desk records.
• Have people-oriented managing skills with an empathic approach.
• Structured with action-oriented skills.
• Strong Norwegian and English communication and language skills
• Thrive in a dynamic high pace environment with shifting priorities.
• Self-sustained in daily tasks.
• Ability to set direction and guide team members.

Why us?

As a Cegalian you'll join an inclusive and social work environment, where you're seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You'll be part of a team that loves to share knowledge, to learn and to collaborate while creating value for our customers. We don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. In short - We are fuss fighters.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance.

We are a global tech powerhouse, specializing in energy. Our vision is to build a stellar nextgen tech company that enables a more sustainable future.

Like us we hope you're excited by:

• A growing company with the perfect size - big enough to make a global impact, small enough for you to make a difference.
• In-house certification center and courses to develop your competence.
• An active community with social clubs, networks of excellence and exciting events
• A chance to support diversity in the tech industry through our Diversity at Cegal initiative, mentorship programs, Women at Cegal network or our platinum partnership with the Oda Network

Want to join our adventure? Send your CV and a motivational letter!

This will be based in Stavanger.

Questions?

Contact the hiring manager:

Bjørnar Tveit, Manager Customer Support, +47 52040020

Or for HR related questions:

Sr. Talent Acquisition Advisor, Adelaida Ures Sævild, +47 94851002

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.