IT Support Technician

Who is Norsk Titanium? What do we do?

If you haven’t heard our name in passing before, you will soon. Norsk Titanium is pioneering a new era of on-demand metal additive manufacturing that will revolutionize the raw material supply chain. We are the world’s first and only OEM qualified supplier of additively manufactured structural titanium components. However, our focus doesn’t stop at the aerospace industry. Our unique RPD process may be applied in the defense, space, oil and gas, and industrial markets.

Our team is small, but our goals are big. Norsk Titanium scientists, engineers, and employees around the world are truly responsible for launching the next great manufacturing era; You could be part of our revolution to bring manufacturing into the twenty-first century, launching the next industrial revolution!

What will Norsk Titanium do for you?

At Norsk Titanium, we are committed to mutual growth and success. Our innovative team provides training and mentorship from global subject matter experts. We are committed to our employees: mind, body, and soul. As such, we benchmark our compensation and benefits packages annually. While these benefits vary dependent on your country of residency, you can rest assured we work hard to attract and retain talented individuals.

We aim to strengthen our Information Technology team with an IT Support Technician to provide technical support to end users, including troubleshooting, hardware, software, and access requests. You will promote IT competency throughout the organization to ensure effective and efficient utilization of the IT infrastructure. You will be a part of the Eggemoen Technology Center team working with experts within metallurgy, software development, image processing, mechanical design, automation, and manufacturing.

What your day looks like:

• Conduct daily monitoring and maintenance of NTi’s workstations, servers, networks and information security
• Manage end-user support on all aspects regarding daily IT use, including desktop, printers and mobile phones, hardware and software issues as well as troubleshooting
• Manage daily operation of IT-infrastructure and IT security through internal or external resources
• Ensure stability of critical IT systems and contribute to system improvements
• Develop, evolve and standardize the IT function
• Perform self-directed break-fix and research when solving new problems
• Conduct root cause/corrective action and post-mortem documentation
• Collaborate and communicate with internal and external stakeholders
• Support after-hours requests, as needed

We’re thrilled to find Candidates with:

• High School Diploma or equivalent
• Some years of professional IT experience, preferably in an internal customer facing role
• Knowledge of general hardware and software systems
• Strong troubleshooting and diagnostic skills
• Proficiency with Windows printing and scanning operations, including installation and support of network devices, Windows clients and servers, IOS mobile devices, Azure, Office 365 and SharePoint online
• Knowledge of information security standards
• Fluent mastery of English language

We have a lot to offer you:

• A highly skilled and multidisciplinary engineering environment with creative and talented colleagues
• International and good work environment
• Interesting and challenging work assignments
• Independent tasks and projects in combination with teamwork
• Company Fun Club
• Good pension and insurance plan
• Competitive salary
• Cafeteria serving delicious food