Customer Support Engineer

Cegal is looking for a Customer Support Engineer to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future.

Many people associate IT support service desks with large and impersonal call centers. This is not the case with Cegal's Customer Support. Here, the main focus is on the customers and their employees. The goal is to provide the world's best first-line support with smiling, enthusiastic and customer-centric employees.

Customer satisfaction metrics show that users get good and fast help. In 2022, the Service Desk scored an average of 5.35 on a scale up to 6.

And the Customer Support resolves nearly 90 percent of incoming cases with first- and second-line support.

Do you want to be part of a successful Service Desk? Come join us!

About the role

As our Customer Support Engineer, you will:

• Manage service requests, incident, and problem tickets through our Service Management System in compliance with process framework.
• Contribute to Knowledge Base and keep information accurate, valid and sufficient.
• Active communication with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.

Who you are?

• You have the ability to deliver a high level of quality and customer experience
• You have the ability to manage multiple tasks simultaneously
• Structured with action oriented skills.
• Good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development
• You are fluent in both Norwegian and English
• You have a passion for IT technologies
• You take pride in delivering excellent customer service

Qualifications

We believe that our new Customer Support Engineer, identifies with the following qualifications:

• 2-3 years experience in a Customer Support or Desktop Environment
• Keen trouble-shooter/problem solver.
• Capability to accurately record information.

Beneficial, but not essential:

• Knowledge of and experience with ITIL processes.
• The ideal candidate will have familiarization with the following:
• Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory

Why us?

Because at Cegal - You matter. As a Cegalian you will be seen, heard, and appreciated. You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters.

You will work with colleagues who are Super Skilled in their fields, and experience how our diversity encourages creativity, innovation and knowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive- You matter.

What's in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth - Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Diversity at Cegal initiative, Women at Cegal network or our platinum partnership with the Oda Network

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

Want to join our adventure?

Send your CV and a cover letter!

Location:

Stavanger

Questions?

Please feel free to contact me about the position:

Tommy Ree, Team Lead Customer Support

Call me on +47 95177882

For HR related questions:

Adelaida Ures Sævild, Sr. Talent Acquisition Advisor

Call me on +47 948 51 002