Global Customer Support Engineer

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An exciting opportunity has arisen as our department Unmanned Platform need to strengthen the team for Autonomous Underwater Vehicle and Unmanned Surface Vehicle.

In the role as an Support Engineer you will be a part of the team contributing to make our customer successful in being operational in their business. Your workday will primary consist of In Office support, where you will assist our customers with your technical competence. Some travelling to customers main offices may be required.

 

Main work tasks

  • Technical support of KONGSBER Discovery`s full range of Hugin and USV systems including payload either integrated or standalone
  • Be the contact person in Global Customer Support (GCS) against customers in general, but also for specific customers.
  • Technical assistance to Sales & Marketing and Aftersales
  • Develop qualifications by participating at internal/ external courses and education
  • Report problems and suggest improvements using KD quality tools
  • Extensive troubleshooting on customer claims
  • Participate in duty phone as on-call engineer
  • Support in lifecycle decisions and product maintenance
  • Work to optimize Service and Technical Support P&L performance

 

Qualifications and experience

  • Experience from hydroacoustic sensors and knowledge in post processing
  • Electronic and or computer knowledge
  • Post processing of sensor data and quality checks
  • Good skills in English writing and oral 

 This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.


 You are able to

  • act on own initiative, make things happen and accept responsibility for the results
  • communicate in a clear, precise and structured way
  • co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
  • Identify commercial opportunities and you have to take part in discussions related business growth and profitability
  • customer-oriented with ability to work with global operation, and secure buy-in across the organization

 

What we can offer

  • An inspiring and safe work environment
  • International work environment and multidisciplinary team collaboration
  • Competence development
  • Competitive compensation
  • Working with state-of-the -art technology and products
  • Personal and professional development in an international environment
  • Excellent technical and personal challenges
  • A team of highly qualified co-workers who are willing to share their knowledge and experience

 

Work location
Horten

 

Point of contact
Henning Tolleifsen, Manager Customer Support AUV
Phone : +47 9920 3959
Email : [email protected]

 

Curious about what we do? Read more about it here: https://www.kongsberg.com/discovery/autonomous-and-uncrewed-solutions/hugin/


KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

 


Link til søknadsskjema: Send application