Digital Solutions Technician - Intune

About the role 

In the Simulation Software Product Group, we are building a scalable digital simulation ecosystem which provides our customers more value and impact by helping healthcare professionals and educators improve the delivery of training and education through physical simulation. As part of our team, you will work alongside dedicated and creative software engineers, UI/UX designers, QA engineers, and product experts to solve new challenges as we help save lives by developing the best products and capabilities in the industry. 

We are now looking for a Digital Solutions Technician - Intune to join our Infrastructure Team to help us continue implementation and operation of the “Intune for Resuscitation Quality Initiative (RQI)” solution for our healthcare customers. We are looking for individuals who have experience as software developers with cross platform experience or individuals who have knowledge within mobile device, management, OS deployment, and application management. 

RQI is a highly successful partnership with the American Heart Association to develop innovative solutions to improve the quality of resuscitation within the healthcare industry. Through this collaboration, we have completed a pilot program “Intune for RQI” that aims to greatly improve the manageability and scalability of our product offerings. Our next move is to implement this solution in over 10,000 RQI Skills Training Stations in hospitals and healthcare facilities around the United States and the rest of the world. This implementation and use case for Microsoft Intune is one of, if not the largest solution of its kind in Microsoft’s history.  

Some of what you will be doing 

•  Implementation, operation, and maintenance for the “Intune for RQI”-solution: 
•  Registering new clients/customers/institutions 
•  Enrolment of existing devices/institutions and devices from production 
•  Monitoring systems for security issues and other risks and faults 
•  Designing the practice for applying urgent patches/updates 
•  Troubleshooting 
•  Resolving escalated technical problems and incidents related to RQI computers reported by the service organization 
•  Monitoring relevant diagnostics and business metrics for production environment and follow up, as needed 
• Designing and implementing an automated complaint/improvement ticket system 
•  Communicating with software developers, Intune developers, and across support organizations in different, often global, regions

Who we envision would fit the role 

 Preferred qualifications and experience: 

•  A relevant bachelor’s degree or equivalent formal education. Applicable experience and history of work could substitute for formal education for the correct candidate 
•  Experience in Endpoint Management, specifically with Microsoft solutions and Intune 
•  Knowledge of Mobile Device Management (MDM) solutions 
•  Experience with Azure AD and Conditional Access policies 
•  Technical skills in network security and cloud technologies 
•  Preferrable previous experience working with PowerShell, VBScript, JavaScript, .NET Framework (C#) 
•  Excellent problem-solving skills and the ability to work independently or as part of a team 
•  Fluent English (written and verbal) skills with the ability to articulate thoughts and ideas clearly and collaborate with cross-functional teams 

Some of what we can offer you 

At Laerdal, you will get the opportunity to learn, develop, and innovate and you will be a part of an international working environment where the possibility to make an impact is endless. 

•  An interesting and important job contributing to our mission 
•  Great opportunities for growth and personal development 
•  A multicultural office environment and collaboration with colleagues located around the world 
• A creative, diverse, and inclusive organization 
•  A job in a company driving forward-thinking technology 
•  Competitive salary, pension scheme, and insurance 
•  An extensive welfare program with company benefits such as discounted public transport, indoor bicycle garage, and workshop, wardrobe with towel service, social and sports groups, company cabins, and more 

For more information about the position please contact Ben Litvak ([email protected]). 

To apply for the role please send us your CV and application letter through our application portal by 17.03.24. 

We look forward to hearing from you! 

Please note that we use Semac background checks in our recruitment process.