Are you solution driven and pro-active?

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For our customer, we are looking for service minded IT candidates with systematic and analytical mindset.

The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software and peripherals.
You will be the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues

Responsibilities

  • Provide second-line investigation and diagnosis.
  • Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
  • Escalate unresolved incidents and service requests within agreed timescales.
  • Log incident and service request details per help desk procedures.
  • Communicate with customer regarding incident progress.
  • Ensure tickets are updated at all times until issues are resolved.
  • Conduct customer satisfaction callbacks and surveys.
  • Liaise with customers, other IT support groups and third-party providers when necessary.
  • Perform staging of PCs.
  • Maintain Global Asset Management database with updates related to the assigned hardware.
  • Perform Install, Move, Add and Change tasks.
  • Perform hardware and software maintenance and support.

Qualifications and experience:

  • A bachelor or master’s degree in IT or relevant experience

Personal skills:

  • You are proactive and work in a structured way
  • You are motivated to learn
  • You work efficiently in both teams and independently

We can offer:

  • An international work environment and career opportunities
  • Opportunity to learn and develop in the company
  • Good work environment

Duration:

  • 1.4.2023 - 30.6.2023