Service Desk Engineer

Dutch-speaking Service Desk Engineer

We're looking for a Dutch-speaking Service Desk Engineer to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. Are you who we are looking for?

"World Class Service" is the unofficial slogan for Cegal, and our Dedicated Customer Support lives up to this!

Many people associate IT support service desks with large and impersonal call centers. This is not the case with Cegal's Dedicated Customer Support. Here, the main focus is on the customers and their employees. The goal is to provide the world's best first-line support with smiling, enthusiastic and customer-centric employees.

Do you want to be part of a successful Service Desk? Come join us!

Your contributions:

As our Service Desk Engineer, you will:

• Manage service requests, incident, and problem tickets through our Service Management System in compliance with process framework.
• Contribute to Knowledge Base and keep information accurate, valid, and sufficient.
• Active communication with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.

Who you are:

To thrive in the role, we believe you share our passion for technology and learning, and that you can identify with these qualities:

• Speak and write both Dutch and English fluently.
• You can deliver a high level of quality and customer experience.
• Manage multiple tasks simultaneously.
• Structured with action-oriented skills.
• Good documentation and communication skills.
• A good team player and contribute to knowledge transfer and competence development.
• Have a passion for IT technologies.
• You take pride in delivering excellent customer service.

Qualifications:

We believe that our new Service Desk Engineer has the following qualifications:

• Some working experience in a Customer Support or Desktop Environment, but this is not a requirement.
• Keen trouble-shooter/problem solver.
• Capability to accurately record information.

Beneficial, but not essential:

• Knowledge of and experience with ITIL processes.
• The ideal candidate will have familiarization with the following: Microsoft Azure, Azure Active Directory, SAP, Office 365, Cloud services, Windows 10/11, VDI, Exchange, TCP / IP, WIFI / WLAN and Active Directory

Interested in the role, but can't check off every qualification? We are always open to new ideas! Challenge us and highlight why we should think out-side the box!

Why us?

As a Cegalian you'll join an inclusive and social work environment, where you're seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You'll be part of a team that loves to share knowledge, to learn and to collaborate while creating value for our customers. We don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. In short - We are fuss fighters.

We are a global tech powerhouse from Norway, proudly bringing technology from the Nordics to the global energy industry.

Our Vision - to be a nextgen tech company that enables a more sustainable future.

Like us we hope you're excited by:

• A growing company with the perfect size - big enough to make a global impact, small enough for you to make a difference
• In-house certification center and courses to develop your competence
• An active community with social clubs, networks of excellence and exciting events
• A chance to support diversity in the tech industry through our Diversity at Cegal initiative, mentorship programs, Women(at)Cegal network or our platinum partnership with the Oda Network

Want to join our adventure?

Send your CV and a cover letter!

Location:

Stavanger or Oslo

Questions?

Please feel free to contact me about the position:

Keno Herlyn, Team Lead Customer Support

Call me on + 47 901 14 127

For HR related questions:

Adelaida Ures Sævild, Talent Acquisition Advisor

Call me on +47 948 51 002