IT Support Specialist
Working at Mercell
Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.
Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.
Your Mission
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT related operations within our organisation. Your responsibilities will span across user support, technical support, project implementation, and system maintenance. You’ll collaborate with team members, department leads and teams to enhance our IT infrastructure and provide exceptional service to our internal users.
You will contribute to our Enterprise IT department’s efficiency, security, and innovation. Your ability to troubleshoot, communicate effectively, and adapt to evolving technologies will be essential. We expect you to be an example of proactive thinking and behaviour towards the team and business and be representative of a solution focused approach to work and challenges within IT.
Core Responsibilities
1. Technical Support and Incident Management
- Ticket Resolution: Respond to and resolve IT-related incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications, network connectivity, hardware, and software and integrations
- User Training: Provide training and guidance to end-users on SaaS tools and best practices
2. Project Implementations
- SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment, configuration, and user adoption
- Integration: Integrate our core SaaS tools with other systems (e.g., AWS, Github) to streamline interdepartmental workflows
3. System Maintenance and Optimization
- Monitoring and Performance: Monitor application and hardware performance, identify bottlenecks, and optimize system workflows where possible
- Security: Implement security best practices, including access controls, data encryption, and vulnerability assessments in collaboration with our internal security team
4. Documentation and Knowledge Sharing
- Documentation: Maintain accurate documentation for all IT operational configurations, troubleshooting steps, and standard operating procedures
Required Qualifications
- (Ideally 3+ years) operational experience with an international IT organization
- Experience in IT Service Management to ensure smooth sailing for the organization, with a knack for optimizing service delivery to meet business needs.
- Skilled in Identiy & Access Management, ensuring only individuals gain entry while maintaining the integrity of sensitive information.
- Proficient in Device Management and Security.
- Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure through Network Management.
- Experienced in Techincal Support & Troubleshooting to keep operations run smoothly.
Start date: As soon as possible
Duration: Full time
Workplace type: Flexible working hours / Hybrid remote
Location: Oslo, Norway
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application.
We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.
Application Deadline: 31 April 2024
However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
What we Offer
Mercell is in a very exciting period and you will play an important role in our ambitious journey.
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.
Growth | Curiosity | Courage | Trust
The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.
Our perks & benefits:
Inclusive culture where you are welcomed to be yourself
Flexible and hybrid work encouraging a work-life balance
Be a part of a collaborative team with high ambitions
Individual development opportunities
Health insurance and pension plan
Competitive salary package
Paid parental leave
Team lunch and fruits
Computer and iPhone/Android
Unlimited coffee, tea and soft drinks
Company events like Friday bars, Summer and Christmas parties and more!
(may differ per country/office)
Questions for this position?
We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.
Happy to chat with you!
Hajra Khan, Enterprise IT Director
Email: [email protected]
Mark Gilchrist, IT Manager
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.