Operations coordinator

Our operations coordinator works in our operational operations department. You have experience in operations and customer support, with experience helping to develop a unique blend of business and management expertise, plus skills with practice, technical knowledge, policies and procedures.

Do you like to take initiative and want to help us become even better at operations?

Our operations coordinator has a central role in the operations organisation. We are looking for a person who continuously searches for optimization and efficiency in the way we work, and at the same time works closely with colleagues and teams across the organisation.

Work assignments

• Coordinating and facilitating good cooperation in our operating group.
• Take responsibility for optimization and efficiency across the organisation.
• Participate in the planning and implementation of major delivery projects.
• Ensure implementation and optimization of internal processes.
• Customer activities in close collaboration with the product teams.
• Collaborate with the COO in setting and driving the operational strategy.
• Implement organisation-wide operational goal setting, support management and annual operational planning.
• Work together with the operational team worldwide.
• Monitor, handle and allocate resources for incoming requests.
• Contact point for third-party partners.

Responsibility

• Improve and develop support strategies and plans that ensure compliance with both short-term and long-term goals developed in collaboration with the COO.
• Monitor operations, support and customer dialogue and collaborate with the operations team.
• Monitor performance with tracking software and take proactive and corrective action when necessary.
• Build and maintain trusting relationships with key customers, clients, partners and stakeholders.

Skills and qualifications

• Ability to diagnose problems quickly.
• Technical interest and knowledge.
• Grit and perseverance and being able to do several activities at the same time.
• Happy to solve support tasks.
• Eager learner and quick learner
• Fluent in English, both written and spoken. Other languages (German and French) are also an advantage.

Other qualifications

• International business experience
• Experience in service departments
• Technical education is preferred, but not a requirement.