Technical Product Specialist

Join a team on a mission to transform how justice is served?

Davidhorn is Europe’s leading provider of technical interview solutions for police forces and investigative authorities. We also equip interviewers with professional training, skills and knowledge designed to unlock evidence to bring justice.

By optimizing the interview situation and protecting the integrity of all involved, we deliver a toolkit for impartial, trustworthy evidence, designed to protect civil rights and equip justice. Worldwide.

About the Position

We are seeking a dynamic individual to join our Customer Success Team as a Technical Product Specialist, preferably located to our office in Grimstad. In this role, you will play a crucial part in supporting our customers during the rollout process, offering them a comprehensive understanding of our products, and integrating them seamlessly into their operations, to ensure our clients receive exceptional service. Reporting directly to Chief Customer Officer.

Overall Responsibilities:

• Provide technical support during the sales process, offering customers an in-depth understanding of our products and their integration into existing systems.
• Serve as a product specialist, understanding customer needs and configuring solutions accordingly, without the need for customization for each client.
• Collaborate with both internal and external stakeholders to architect solutions tailored to each customer’s architecture and requirements.
• Ensure seamless integration of our product portfolio with customer systems.
• Day-to-day tasks will vary but include close coordination with the team and proactive customer engagement.

Who Are We Looking For?

• Experience in platform engineering, understanding system operations and architectures.
• Proficiency in Linux, Kubernetes, and cloud technologies (e.g., Azure).
• Strong communication skills to effectively convey technical concepts to non-technical users.
• Ability to quickly learn and adapt to new technologies and solve complex technical problems.
• Relevant experience
• Proficiency in English is required.
• Clean criminal record.

Personal Skills and Attributes:

• Solution-oriented.
• Quality-focused, ensuring continuous delivery.
• Flexible.
• Outgoing and adaptable.
• Team-oriented.

Next steps

First and foremost, we appreciate your time spent reading this advertisement. If the role of aligns with your aspirations, we encourage you to apply by uploading your CV. If you have additional questions or if you would like to receive a detailed prospect about this position, please reach out to our recruitment partners, Simen Fjell or Glenn Bøe at Avantgarde Search at [email protected] and [email protected].