Cloud Technical Account Manager

We are looking for an experienced, passionate, and motivated Cloud Technical Account Manager to join our Customer Success Team. As a Cloud Technical Account Manager, you must have excellent technical-, communicational-, organizational- and leadership skills. In addition, the position requires experience and deep understanding within Microsoft Cloud Services. 

This is a unique possibility to have a high impact in an ambitious growth journey, not only by delivering on exciting customer projects but also by ensuring that our services are state of the art. We optimize our customer's journey to and in the cloud. We design and implement the optimal infrastructure, analyze, plan and conduct migrations, and guide customers to optimal usage and productivity with Azure and Office 365 in a constantly evolving cloud environment. Everything we do is done based on Microsoft’s latest tools and technologies. 

Since 2016, Ironstone has grown from a tech cloud start-up to a serious scale-up company with solid owners (Komplett), and we have ambitious goals. To reach those, we need the best people. 

As our new Cloud Technical Account Manager, you will work very closely with our customer success team, our account- and project managers to ensure the successful delivery and implementation of Microsoft Cloud services within client organizations. You will manage a large customer base, provide solutions to challenging engineering problems, including initial implementation, and continuously optimize customer-specific performances. The ideal candidate is a creative problem solver who can translate complex technical details into a business context. 

More specifically, you will be: 

- Owning customer relations and leading projects from start to finish 

- Providing technical consulting for customers and partners; Developing solutions and support to meet customers' ongoing technical requirements to increase product usability 

- Participating and taking charge of product release cycles by building relationships with Ironstone`s clients and understanding their technical needs and business objectives 

- In continuous dialogue with customers. Report on product performance and customer feedback 

Requirements  

• Relevant bachelor’s or master’s degree. Relevant experience and/or self-thought knowledge can offset the lack of formal education – don't hesitate to apply 
• 3+ years of solid experience with account management as a Microsoft Cloud Product Specialist/Manager or Technical Consultant 
• High-level knowledge of technical environments and IT organizational structure. 
• Proven experience with hybrid- and cloud infrastructures, migrations, and architecture designs 
• Excellent communication skills in Norwegian and English, both with external and internal stakeholders 
• Relevant certifications 

Your professional skills should cover most of these areas; 

• Strong technical understanding of Microsoft Cloud products – Office, Exchange, and Teams. In-depth knowledge of Microsoft 365 and Azure (identity and security) 
• Experience in consulting or pre-sales, experience in both is ideal 

Your personality 

There must be a cultural and personality fit between you and Ironstone. What matters is that you can recognize yourself in the following:  

• Most importantly: the “I can do this” attitude   
• Proactive and with a strong work ethic, including a track record for keeping deadlines 
• Motivated by helping others reach their potential, a dedicated team-player 
• Passion for technology and world-class service to customers (great communicative skills) 
• Not afraid to take on responsibilities that may be “non-core” so long as they support Ironstone’s vision 

What we can offer 

• An opportunity to boost your career by joining us on an exciting growth journey  
• A flat and agile organization where things happen quickly  
• Flexibility, as in working hours and location (hybrid/home office) 
• Offices in Stockholm and Oslo 
• Becoming part of the Iron Force, where awesome people thrive 
• Competitive salary, agile bonus, and benefits  
• Insurance, pension, and all that 
• Gym membership (or something else, you choose!), mobile, home internet 
• Training and development 

Get in touch! 

If you feel intrigued by this – and you should be! – we would love to hear from you!