Service Desk Analyst

azure
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Many people associate IT support service desks with large and impersonal call centers. This is not the case with Cegal's Customer Support. Here, the main focus is on the customers and their employees. The goal is to provide the world's best first-line support with smiling, enthusiastic and customer-centric employees.

Customer satisfaction metrics show that users get good and fast help. In 2022, the Service Desk scored an average of 5.35 on a scale up to 6.

And the Customer Support resolves nearly 90 percent of incoming cases with first- and second-line support.

Do you want to be part of a successful Service Desk? Come join us!

About the role

As our Service Desk Analyst, you will:

  • Manage service requests, incident, and problem tickets through our Service Management System in compliance with process framework.
  • Contribute to Knowledge Base and keep information accurate, valid and sufficient.
  • Active communication with internal and external customers.
  • Escalate any potential service issues or outages to minimize the impact on the customer.
  • Actively connect with users over multiple communication platforms.

Who you are?

  • You have the ability to deliver a high level of quality and customer experience
  • You have the ability to manage multiple tasks simultaneously
  • Structured with action oriented skills.
  • Good documentation and communication skills.
  • You are a team player and contribute to knowledge transfer and competence development
  • You are fluent in both Norwegian and English
  • You have a passion for IT technologies
  • You take pride in delivering excellent customer service

Qualifications

We believe that our new Service Desk Analyst, identifies with the following qualifications:

  • Some working experience in a Customer Support or Desktop Environment, but this is not a requirement.
  • Keen trouble-shooter/problem solver.
  • Capability to accurately record information.
  • Thrives in a dynamic high pace environment with shifting priorities.

Beneficial, but not essential:

  • Knowledge of and experience with ITIL processes
  • The ideal candidate will have familiarization with the following:
    • Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory

Why us?

As a Cegalian you'll join an inclusive and social work environment, where you're seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You'll be part of a team that loves to share knowledge, to learn and to collaborate while creating value for our customers. We don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. In short - We are fuss fighters.

We are a global tech powerhouse, specializing in energy. Our vision is to build a stellar nextgen tech company that enables a more sustainable future.

Like us we hope you're excited by:

  • A growing company with the perfect size - big enough to make a global impact, small enough for you to make a difference
  • In-house certification center and courses to develop your competence
  • An active community with social clubs, networks of excellence and exciting events
  • A chance to support diversity in the tech industry through our Diversity at Cegal initiative, mentorship programs, Women@Cegal network or our platinum partnership with the Oda Network

Want to join our adventure?
Send your CV and a cover letter!

Location:
Stavanger



Questions?

Please feel free to contact me about the position:
Margrethe Nesvåg, Team Lead Customer Support
Call me on +47 45 86 10 58


For HR related questions:
Adelaida Ures Sævild, Sr. Talent Acquisition Advisor
Call me on +47 948 51 002


This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas.